Car Part Headquarters Warranty

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12-Month Return and Replacement Warranty

Car Part Headquarters, LLC Warranty

All engines and transmissions sold by Car Part Headquarters come with an exceptional warranty. To ensure that you are completely secure in this deal, we go above and beyond for you.

Return and Replacements

We provide a no-cost warranty since we cover the shipping expenses for all authorized returns and replacements.

Certified Professionals

Our ASE-certified professionals have thoughtfully crafted a pre-installation guide to ensure the engine performs at its peak.

Replacement Warranty

12-month return and replacement warranty

Dedicated Support

1-3 years of support (Our in-house warranty team works with you to troubleshoot the majority of frequent issues to prevent total engine failure).

Express Shipping

We generally ship orders within 3-5 business days(excluding weekend and holidays). Though, it is very rare, during some unavoidable circumstances, delivery might require some additional time.

Pre-installation Checks

We suggest you perform pre-installation checks before installing your used engine or used transmission. Pre-installation checks are crucial as they help the engine/transmission perform efficiently with enhanced durability.

Cultivated from our years of experience, the following are our installation guidelines, just for you:

  • Turbochargers:- Superchargers, Turbos are not part of the long block, hence not warranted unless stated otherwise in written.
  • Before signing the delivery, please check any physical damages on the used engine and used transmission. If you catch any damage, put it in notes under the delivery receipt and contact us immediately. DO NOT use merchandise before contacting us.
  • We suggest inspecting all gaskets and seals and replace them if needed. An engine that blows a head gasket or is over heated will automatically void the warranty.
  • Please fully turn the crankshaft over before installation. Please contact us immediately if it doesn’t turn over.
  • For a timing belt engine, timing belt, tensioner and its components should be replaced prior to installation. Timing belt, chains and other components are not warrantied and should be inspected thoroughly if timing cover is easily removed.
  • You should change the engine oil and replace oil filter.
  • Do add new Anti-Freeze/Coolant.
  • Please reseal your lower oil pan.

We recommend installing the following parts along with the engine to get the optimum performance from the ordered used engine/used transmission:

  • Water Pump
  • Thermostat
  • Rear main seal
  • New belts and hoses
  • New Air Filter and Fuel Filter
  • Install and gap new spark plugs
  • New gaskets on your valve covers
  • New front crank seal
  • New Radiator (Highly recommended)

For your convenience, you can download a copy of this guideline “HERE”, take out a hard copy of it, hand it to your mechanic or installer, and feel comfortable enjoying the ride in your vehicle again.

Warranty Terms

  • The warranty on the used engines offered by our organization is limited to the engine assembly only. blocks, heads, pistons, crankshafts, camshafts, rockers, and other internal components are supposed to be the only parts in an engine assembly. switches, sensors, cables, electronics, belts, hoses, water pumps, manifold, wire harnesses, valve covers, gaskets, brackets, oil pan, flywheel, and other associated auxiliary items may still come on the engine for your convenience and also to protect the assembly from any physical damage during shipment, but they will not be warrantied for not being part of an engine assembly.
  • Despite our best efforts to supply high-quality, well-performing old motors and transmissions (up to 35 years old), we cannot guarantee appearance. As a result, if the used engine has undoubted performance, the warranty claim does not encompass merely the appearance of the used engine. We urge that you inspect all parts promptly after receiving them and call our support line assistants at 830-999-7278 to report any differences. We advise all of our customers to never decline a shipment so that it can be picked up at the company's expense as part of a warranty claim, reducing the risk of lost shipments. Declined shipments will fall under order cancellation terms.
  • To process an order, following are the charges incurred by Car Part Headquarters, LLC- labor charges, freight charges, cost of pallet, bubble wraps, straps, etc. If an order is cancelled after 24 hours of making the payment it incurs 30% restocking fee to cover the cost to the company along with a two way shipping cost if the purchased merchandise has also been shipped out.
  • Car Part Headquarters, LLC will reimburse all shipping costs for warranty-certified returns in the exact amounts. A customer should provide us with one opportunity to assist with an issue with the engine or transmission. So if a replacement is approved and a consumer denies receiving it or directly requests a full refund, it will be considered an order cancellation and incur a 30% restocking fee.
  • OEM auto parts can be swapped out between different makes and models. We employ a VIN compatibility tool at Car Part Headquarters, LLC to ensure that the used engines and transmissions for sale are compatible with your car. It may sometime be necessary to make a few adjustments to make it fit in. The Return and Refunds policies will still cover an incompatible engine sent to customers.
  • Despite verifying the compatibility using the VIN on every order, sometime there might still be additional information required to verify the variant of the engine/transmission. If a customer provides false information or orders a wrong engine, they will be responsible to pay the two-way shipping costs as well as the price difference (If any) between the replacement order and the original order. Denying a replacement will be considered order cancellation and incurs a restocking fee as per policies.
  • In the event of facing an issue with the purchased used engine, we will immediately initiate a replacement process, on approval. For some reason, if the replacement could not meet the expectations of deal, then we will initiate FULL REFUND back into source account. A customer has 30 days from the date of delivery to inform us with any issues with replaced used engine/transmission. We would not be able to initiate a claim for any issue post 30 days of receiving the replacement.
  • If you have any questions or concerns about your purchase, please don't hesitate to contact us for a quick response during the warranty period. Keeping a problematic item for more than 30 days may eliminate any prospect of it being revived while also limiting our ability to approve the claim.
  • Car Part Headquarters, LLC warranty is non-transferrable.
  • Unless specifically stated in writing, we only offer a parts-only warranty; labour charges are not covered by that.
  • All deposits made for holding a part or for special orders will be non-refundable.

Warranty will be Void if

  • Preinstallation checks are not followed
  • Diagnostic report for the issue is not provided by an ASE certified mechanic.
  • Purchased used engine isn’t installed within 90 days of date of purchase.
  • Used engines/merchandise “return or replacement” required because of any accident or misuse.
  • Used engine/Merchandise has been repaired or remodelled without our support confirmation.
  • Used engine/Merchandise is damaged because of overheating or lack of lubrication.
  • Used engine/ Merchandise is returned with missing/melted heat tabs.
  • All Electrical/Electronic issues are not covered under warranty.
  • Oil leaks because of failed seals or gaskets are not covered under the warranty.
  • The merchandise is modified or not returned in the same condition as it was sent.
  • Complete troubleshooting steps are not exhausted to isolate the root cause behind the engine failure or if the part is removed/dismantled BEFORE our inspection.

FAQS

Asked Questions

To guarantee that every product delivered by us meets quality requirements, all our used car components are 100 percent certified and put through a rigorous testing and inspection process by automotive experts.

You will receive a complete engine assembly that consists of the block, head, piston, camshaft, crankshaft, and other internal components. All parts, change-over accessories, and wear-and-tear items are sometimes left on the engine for your convenience, but we won’t charge you for them and they won’t be warrantied.

All orders placed with Car Part Headquarters come with a 12-month return and replacement assurance. Car Part HQ will bear all shipping costs for warranty-certified returns in the exact amounts. Please refer to our “Returns and Replacement” page for more details on how to initiate a warranty claim.

We have a dedicated support team who will assist you or your mechanic to isolate the issue, and if it turns out to be an engine failure, we will ship the replacement unit within 3-5 days of picking up the defective merchandise.

SEE WHAT OUR
CUSTOMERS SAY ABOUT US

Highly recommend this parts shop. 10/10 on quality and price. Swapped out my transmission and my car is running like new. Transmissions was delivered quickly and most importantly correctly. Service was spectacular. They went above and beyond answering and questions I had as well as finding the best options for me on what I needed. I know I will be going back for future services or issues with my car and I recommend you do as well.
William Maudlin
Couldn’t be happier with the customer service provided by Ryan at Car Part Headquarters. Excellent service at a great price.
Russell Ponsford
Car Part HQ is ABSOLUTELY amazing!! The prices are reasonable and every person I've talked to has been knowledgeable, nice, and eager to help. If I could give them more than the five stars I for sure would. A special THANK YOU to David and the rest of the guys for making the ordering process so easy. Especially for someone like me that does not know much about engines and how they work.
Aaron Boucher
I'm very glad I found Car Part Headquarters! I had been looking for weeks for a transmission for a mitsu outlander, and even the car repair shops here couldn't find one. Car Part Headquarters found one at a reasonable price, and got it here on time! Great people to work with, and I recommend them! - Jon , Lake Orion Michigan
Jon Cleland Host
Ryan sets the GOLD standard in customer service ! Not only did he respond to my middle-of-the-night query first thing this morning, he found exactly what I needed at a fantastic price !! Thank you for being a blessing to me !
Barbara Brown

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